Firstsource will provide a suite of BPO services covering both voice and back-office in areas such as customer accounting, VAS provisioning, fraud and credit monitoring, the company said on Wednesday.
Firstsource's services will also cover collections, customer service and customer retention, amongst others, from its centres in Chennai and Mumbai, the release said. The company will also set up centres in Vashi and Chennai for Airtel and expects to have over 1,000 employees in the first year focussed on providing services in English and eight other regional languages to Airtel's customers.
Full Story: Firstsource, Airtel in 3-year outsourcing pact
Firstsource's services will also cover collections, customer service and customer retention, amongst others, from its centres in Chennai and Mumbai, the release said. The company will also set up centres in Vashi and Chennai for Airtel and expects to have over 1,000 employees in the first year focussed on providing services in English and eight other regional languages to Airtel's customers.
Full Story: Firstsource, Airtel in 3-year outsourcing pact
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