The broad idea is to help freshers and high-potential employees develop soft skills not generally taught at universities, and simultaneously increase retention rates in an industry that has attrition rates between 30 and 50 per cent.
The industry, according to Nasscom estimates, accounts for almost $11 billion and employs slightly over 700,000 professionals (in terms of direct employment). The Aegis BPO Ace programme, which addresses work-life issues, is based on employee feedback. The company initially invested close to Rs 6 crore to design the curriculum.
Full Story: BPOs design in-house curricula to train staff
The industry, according to Nasscom estimates, accounts for almost $11 billion and employs slightly over 700,000 professionals (in terms of direct employment). The Aegis BPO Ace programme, which addresses work-life issues, is based on employee feedback. The company initially invested close to Rs 6 crore to design the curriculum.
Full Story: BPOs design in-house curricula to train staff
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