, the UK-based insurer may drop plans of absorbing the outsourcing operations from its existing vendors, including WNS Global Services, EXL Services and 24x7 Services, sources who declined to be identified said. The outsourcing deal is valued at $1 billion over a 10-year period.
Aviva's BPO operations are run by Aviva Global Services on a built-operate-transfer (BOT) basis and managed by WNS Global, EXL and 24x7 Services. The insurer had plans to absorb these operations over a period of time. "We have been reviewing our offshore operations and that review is now coming to a close. We expect to announce our decision shortly and will let you know as soon as we have further information," an Aviva Global Services (AGS) spokesperson said. The executives of WNS and EXL Services declined to comment on the matter.
Full Story: Aviva may not absorb vendors' operations
Aviva's BPO operations are run by Aviva Global Services on a built-operate-transfer (BOT) basis and managed by WNS Global, EXL and 24x7 Services. The insurer had plans to absorb these operations over a period of time. "We have been reviewing our offshore operations and that review is now coming to a close. We expect to announce our decision shortly and will let you know as soon as we have further information," an Aviva Global Services (AGS) spokesperson said. The executives of WNS and EXL Services declined to comment on the matter.
Full Story: Aviva may not absorb vendors' operations
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